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Stay ahead with our latest insights and proven strategies
Stay ahead with our latest insights and proven strategies
Virtual doctor visits give South African parents an effective and convenient way to manage children’s health concerns without leaving home. These services, available through Affinity Health’s medical insurance plans, offer real-time access to a healthcare practitioner for both acute health problems and ongoing wellness guidance. Parents and caregivers can use their smartphone, tablet, or computer to connect-minimising disruption to daily routines and reducing exposure to public waiting rooms.
Affinity Health members with day-to-day cover can include virtual consultations as part of their primary healthcare benefits. More about day-to-day cover
Unique insight: Virtual care options have enabled South African families-urban and rural-to access paediatric advice quickly even outside traditional clinic hours, offering peace of mind and early intervention, especially for working parents or caregivers with limited transport.
Affinity Health’s Affinity Junior plans exist to ensure children aged 0-17 years can access private healthcare services. These include day-to-day benefits and hospital options, with telehealth included for covered consultations, all designed for straightforward use via phone or video.
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It’s important to note that virtual consultations are designed for non-life-threatening issues. For accidents or emergencies, members can still access the hospital plan options for in-hospital treatment and emergency medical response support.
A typical virtual doctor consultation for a child starts with secure online booking, followed by a two-way video or phone call with an experienced healthcare practitioner. The practitioner listens to symptoms, performs a visual assessment (where possible), and may request photos or video for clarity.
After the consultation, a summary is provided, and when suitable, prescriptions are sent to a participating pharmacy. If the doctor advises in-person care or a referral, they will guide you on next steps within Affinity Health’s provider network. Explore providers near you using this tool.
All consultations are delivered over secure, privacy-compliant systems. Only the practitioner, the parent or guardian, and the child are present during the interaction, ensuring confidentiality and adherence to local health privacy regulations in South Africa.
Remote consultations are a breakthrough for families in rural regions, those with limited access to in-person services, or during travel and school terms-making everyday healthcare for kids more attainable and less disruptive. This digital approach also means medical advice can be sought quickly, before minor symptoms escalate or become emergencies.
To compare all options by age group and benefit level, visit the plan comparison page.
Explore how virtual doctor visits for kids with Affinity Health offer safe, convenient medical consultations for South African families. Discover plan options and practical tips.
Virtual consultations offer safe, real-time medical advice for children aged 0-17.
Resolve common paediatric issues quickly without disrupting daily routines or travel.
Affinity Health plans deliver virtual care as part of accessible day-to-day cover.
Disclaimer: This article is intended for informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before making any decisions about your health or treatment.
We believe that quality healthcare should be accessible to everyone. Our plans are designed to be cost-effective, providing value without compromising on essential benefits.
Affinity Health members have access to the largest healthcare provider network in the country, including GP’s, Dentists and Hospitals.
Choose the option that fits your needs
Principal member premiums effective from 1 January 2026. Rates may vary by age and dependants.
| Plan | Principal premium | Main distinction | Details |
|---|---|---|---|
| Day-to-Day Plan | From R929/per month | — | View plan |
| Hospital Plan | From R1 434/per month | — | View plan |
| Vital Select | From R289/per month | Limited hospital-care plan | View plan |
| Combined Plan | From R2 098/per month | — | View plan |
| Chrome | From R589/per month | Day-to-day plus accident hospitalisation | View plan |
| Bronze | From R759/per month |
Get answers to common questions about Telehealth Virtual Care
Fast, friendly and helpful service received from Dimpho Pulo. No need for waiting, speedy response with positive outcome.
Verified customer
Brandon Singh was incredibly helpful and professional. They handled my query efficiently and made sure I understood the next steps clearly. I really appreciated their patience and friendly attitude. Great service overall!
Verified customer
I got what I needed within minutes and saved money.
Verified customer
Thutuka provided exceptional service to me today. I wish him well and thank him for his kindness. A definite asset to Affinity Health.
Verified customer
From routine check-ups to emergency medical services, our plans encompass a wide spectrum of healthcare services, including chronic medication cover and emergency medical services.
Understanding that healthcare needs vary, we offer flexible plans that can be customised to suit your specific requirements.
Qualified and motivated service agents powered by a state-of-the-art call centre.
Our dedicated team is available 24/7 to assist with pre-authorisation, telehealth consultations and emergency services.
| Broader day-to-day benefits |
| View plan |
| Delta Max | From R839/per month | Adds diagnostic procedures | View plan |
| Standard Day-to-Day | From R929/per month | Broader routine healthcare cover | View plan |
| Standard Hospital | From R1 438/per month | Hospital cover | View plan |
| Standard Combined | From R2 098/per month | Combined day-to-day and hospital | View plan |