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Online doctor consultations, often known as virtual or digital healthcare visits, refer to accessing healthcare advice and treatment from qualified practitioners remotely using your phone or computer. With health insurance options like Affinity Health, this service is included in many plans, giving policyholders an affordable, fast way to connect with a healthcare practitioner for non-emergency medical issues, prescription advice, and general health queries without having to travel to a clinic or surgery.
Affinity Health embeds online doctor access across its medical insurance range, so children, adults, and seniors can benefit according to their chosen plan. Whether you select a day-to-day, hospital, or combined plan, you gain access to qualified healthcare practitioners for telephonic and virtual consultations (where appropriate), subject to benefit limits.
Practical insight: Unlike public telehealth options, health insurance-based online consultations through Affinity Health include digital scripts, sick notes, and referral letters within your plan limits, offering a full-service approach for families, busy professionals, and the elderly.
Using your online doctor benefit with Affinity Health is simple. Eligible members can schedule a virtual consultation by contacting the relevant health insurance helpline or portal. Appointments can often be made for the same or next business day, subject to practitioner availability and plan benefits.
Hospital admissions, emergencies and in-person medical procedures are not managed via online consultations. In these cases, Affinity Health members can access appropriate in-person hospital or day-to-day benefits-find more about these options on their Combined Plan or Hospital Plan info pages.
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See how South Africans use Affinity Health insurance for online doctor consultations. Discover digital healthcare benefits for families, professionals, and seniors.
Consult qualified healthcare professionals from home or work via Affinity Health plans.
Online GP visits are covered within your policy’s standard benefits and visit limits.
Junior, adult, and senior plans each include digital consultation benefits.
Disclaimer: This article is intended for informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before making any decisions about your health or treatment.
Fast, friendly and helpful service received from Dimpho Pulo. No need for waiting, speedy response with positive outcome.
Verified customer
Brandon Singh was incredibly helpful and professional. They handled my query efficiently and made sure I understood the next steps clearly. I really appreciated their patience and friendly attitude. Great service overall!
Verified customer
I got what I needed within minutes and saved money.
Verified customer
Thutuka provided exceptional service to me today. I wish him well and thank him for his kindness. A definite asset to Affinity Health.
Verified customer
We believe that quality healthcare should be accessible to everyone. Our plans are designed to be cost-effective, providing value without compromising on essential benefits.
Affinity Health members have access to the largest healthcare provider network in the country, including GP’s, Dentists and Hospitals.
From routine check-ups to emergency medical services, our plans encompass a wide spectrum of healthcare services, including chronic medication cover and emergency medical services.
Understanding that healthcare needs vary, we offer flexible plans that can be customised to suit your specific requirements.
Qualified and motivated service agents powered by a state-of-the-art call centre.
Our dedicated team is available 24/7 to assist with pre-authorisation, telehealth consultations and emergency services.
Get answers to common questions about Telehealth Virtual Care
Principal member premiums effective from 1 January 2026. Rates may vary by age and dependants.
| Plan | Principal premium | Main distinction | Details |
|---|---|---|---|
| Day-to-Day Plan | From R929/per month | — | View plan |
| Hospital Plan | From R1 434/per month | — | View plan |
| Vital Select | From R289/per month | Limited hospital-care plan | View plan |
| Combined Plan | From R2 098/per month | — | View plan |
| Chrome | From R589/per month | Day-to-day plus accident hospitalisation | View plan |
| Bronze | From R759/per month | Broader day-to-day benefits | View plan |
| Delta Max | From R839/per month | Adds diagnostic procedures | View plan |
| Standard Day-to-Day | From R929/per month | Broader routine healthcare cover | View plan |
| Standard Hospital | From R1 438/per month | Hospital cover | View plan |
| Standard Combined | From R2 098/per month | Combined day-to-day and hospital | View plan |
Choose the option that fits your needs