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Stay ahead with our latest insights and proven strategies
Stay ahead with our latest insights and proven strategies
The Affinity Health app is designed to make your health insurance experience more convenient. Whether you’re tracking claims, finding nearby healthcare providers, or checking your plan details, the app allows you to manage your health cover on-the-go. This guide walks through the core features and offers practical tips for individual members, families, and professionals.
Unique insight: Affinity Health integrated the app with their provider locator so you can seamlessly identify approved healthcare professionals-saving you time when you need urgent care or a routine checkup.
The dashboard provides a summary of your plan benefits, claims status, and important notifications. Here are the primary sections:
With the app, families can view each member’s benefits and status. Notifications for policy updates, authorisation requests, and health tips are provided directly to your phone or tablet.
For a broader comparison of available plans and their app-integrated features, view
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The app uses secure logins and end-to-end encryption to protect your private health records and personal information-essential for healthcare management in South Africa.
Beyond basic account management, the app offers advanced functions for diverse membership needs:
Junior, Senior, Standard, and Innovator policyholders each see relevant benefits and authorisation steps. For group policies, appointed administrators can monitor aggregated usage and submit group claims, but individual users manage their own needs via the app interface.
Learn how to use the Affinity Health app to manage your health insurance. Step-by-step instructions for registration, claims tracking, and provider search in South Africa.
Track, submit, and monitor health insurance claims directly through your smartphone.
Quickly locate approved doctors and hospitals using the app's map-based search.
Access plan details and digital membership cards safely from anywhere.
Disclaimer: This article is intended for informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before making any decisions about your health or treatment.
Fast, friendly and helpful service received from Dimpho Pulo. No need for waiting, speedy response with positive outcome.
Verified customer
Brandon Singh was incredibly helpful and professional. They handled my query efficiently and made sure I understood the next steps clearly. I really appreciated their patience and friendly attitude. Great service overall!
Verified customer
I got what I needed within minutes and saved money.
Verified customer
Thutuka provided exceptional service to me today. I wish him well and thank him for his kindness. A definite asset to Affinity Health.
Verified customer
We believe that quality healthcare should be accessible to everyone. Our plans are designed to be cost-effective, providing value without compromising on essential benefits.
Affinity Health members have access to the largest healthcare provider network in the country, including GP’s, Dentists and Hospitals.
From routine check-ups to emergency medical services, our plans encompass a wide spectrum of healthcare services, including chronic medication cover and emergency medical services.
Understanding that healthcare needs vary, we offer flexible plans that can be customised to suit your specific requirements.
Qualified and motivated service agents powered by a state-of-the-art call centre.
Our dedicated team is available 24/7 to assist with pre-authorisation, telehealth consultations and emergency services.
Choose the option that fits your needs
Principal member premiums effective from 1 January 2026. Rates may vary by age and dependants.
| Plan | Principal premium | Main distinction | Details |
|---|---|---|---|
| Day-to-Day Plan | From R929/per month | — | View plan |
| Hospital Plan | From R1 434/per month | — | View plan |
| Vital Select | From R289/per month | Limited hospital-care plan | View plan |
| Combined Plan | From R2 098/per month | — | View plan |
| Chrome | From R589/per month | Day-to-day plus accident hospitalisation | View plan |
| Bronze | From R759/per month | Broader day-to-day benefits | View plan |
| Delta Max | From R839/per month | Adds diagnostic procedures | View plan |
| Standard Day-to-Day | From R929/per month | Broader routine healthcare cover | View plan |
| Standard Hospital | From R1 438/per month | Hospital cover | View plan |
| Standard Combined | From R2 098/per month | Combined day-to-day and hospital | View plan |
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