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Discover how Affinity Health’s telephonic medical consultations provide confidential, convenient healthcare support for families, professionals, and retirees in East London.
Speak to a healthcare professional from home for everyday support and quick guidance.
Adults, kids, and seniors enjoy telephonic consultations with affordability at every plan level.
Use telephonic guidance first, then link to in-person support when further care is advised.
For people in East London, rapid access to healthcare advice is vital-especially with demanding work schedules, family responsibilities, and mobility constraints. Telephonic medical consultations empower individuals, families with children, and retirees to speak directly with a registered healthcare professional from the comfort of home. These consultations help address everyday medical questions, minor illnesses, medication guidance, and chronic condition management.
Telephonic consultations do not replace all in-person medical care but significantly lower barriers for non-urgent, everyday health support-especially valuable during peak public health periods or transport challenges.
All major Affinity Health plans-whether you choose day-to-day cover, hospital plans, or combined products-include benefit access to telephonic consultations. This means you can connect with a healthcare professional regarding:
Research from South African healthcare authorities shows an increasing demand for remote consultations. With up to 30% of urban households experiencing difficulty accessing clinics during high-demand periods, phone consultations fill a practical and time-saving gap. For working parents and older adults in East London, this can translate to less time away from work or less dependency on transport solutions.
| Plan Range | Telephonic Consults Included? | Typical Premium (Adults) |
|---|---|---|
| Standard (18-54 years) | Yes | Day-to-Day: R759/month Combined: R1,389/month |
| Junior (0-17 years) | Yes | Day-to-Day: R569/month Combined: R1,183/month |
| Senior (55+ years) | Yes | Day-to-Day: R1,579/month Combined: R2,591/month |
| Innovator (18-54 years) | Yes | Combination Plans: from R1,543/month |
These plan options help ensure that every stage of life-children, working-age adults, and retirees-enjoys affordable access to medical guidance by phone. See the latest premium information for detailed breakdowns.
While telephonic consultations cover many common needs, your plan allows access to our nationwide healthcare provider network and our hospital partners if greater in-person care or procedures arise. This seamless combination means you only travel when truly necessary.

Disclaimer: This article is intended for informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before making any decisions about your health or treatment.
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Verified customerWe believe that quality healthcare should be accessible to everyone. Our plans are designed to be cost-effective, providing value without compromising on essential benefits.
Affinity Health members have access to the largest healthcare provider network in the country, including GP’s, Dentists and Hospitals.
Choose the option that fits your needs
From routine check-ups to emergency medical services, our plans encompass a wide spectrum of healthcare services, including chronic medication cover and emergency medical services.
Understanding that healthcare needs vary, we offer flexible plans that can be customised to suit your specific requirements.
Qualified and motivated service agents powered by a state-of-the-art call centre.
Our dedicated team is available 24/7 to assist with pre-authorisation, telehealth consultations and emergency services.
Get answers to common questions about Telehealth Virtual Care